Resume — Rachel Jarvis

Hello. I’m Rachel Jarvis.

I pride myself on executing for my clients; through great service, creative solutions, and knowing how to put together a winning strategy. I know what it takes to get the work done. I inject positivity, creativity, and a spirit of collaboration in my day-to-day interactions, all while keeping my eye on the bigger picture. I know how to effectively move towards the finish line with high results and laughter.

Highlighted Skills:

Creative Program leader focused on cross functional team support
Strategic partner - solutions focused
Strong communicator - written + verbal - detail oriented
Consultative approach - solution driver
Presentation + Public Speaking experience
Constantly seeking growth and new information - always curious

Work Experience:

Real Estate Professional @ Coldwell Banker Bain - March 2024 - Current - PNW and happy to connect you anywhere your real estate dreams are.

Founded in 1906 Coldwell Banker Bain has a deep history in Real Estate. I am excited to be supporting my clients with the resources of a great team of people and tools. I am looking to help my clients create community, wealth and comfort while having fun doing so. Washington State License #24005266 - Happy to provide references and recommendations to agents in your preferred investment State. Staying connected and informed is always my goal.

The Macleod Group - June 2023 - Current

Founded in 2023 with a mission to connect people to special properties and experiences. Our goal is to empower property owners with peace of mind by providing comprehensive consulting services tailored to their needs. We specialize in customer service and marketing strategies, ensuring properties are presented at their best, operations run smoothly, and tenants are satisfied. Through dedication and connection and a personalized approach, we aim to be the go-to partner for property managers in the PNW, enabling them to maximize their assets, enhance tenant experiences, and achieve long-term success in the real estate market.

Senior Creative Program Manager @ Amazon, Seattle WA - July 2022 - November 2023 - contract via Populus Group

I supported the successful execution of all things creative for device launches on the Brand Studios team. As a creative program manager I partnered with teams like resourcing, brand strategy, go to market, OX, legal, PR and so many amazing creative leads to support Amazon’s customer obsession mission to deliver devices for the home. I loved the opportunity to dive into the creative magic behind Amazon. Have you experienced the wit of Alexa or overnight delivery? I can tell you a lot goes into those special moments.

Account Manager @ Blink, Seattle WA - January 2021 - July 2022

Clients: Meta (Formally Facebook), Collin’s Aerospace

I support the successful execution of Research and Design consulting engagements. Working to set up projects for evidence based decisions to help guide our clients products and decisions. Working with top designers, researchers, pm’s, hosts and other key teammates to help enhance products that people love and use. Everyday involves a thoughtful new approach to answering our clients hypothesis or design questions. Partnering with my clients and internal stakeholders to create a more connected and inclusive world.

Oversaw 60+ research and design projects for Meta ranging in project value from $60,000 to 1.5 Million
Building client relationships across the Meta research teams within Reality Labs
Resolving client escalations keeping projects on time and within scope
Scoping projects alongside SME support to close new business
Support Research Directors in scoping new work, analyzing success of projects and escalating project risks
Partner with project managers to ensure smooth projects with changing deadlines and resources
Develop account processes and best practices to match account growth plan
Focused on continuous process improvements specifically smooth project kick offs and client deliverables

Sr. Client Partner @ Cypress HCM, West Coast Territory - August 2018 - August 2020

Clients: BOLD, Chegg, eBay, Eagleview, Gametime, Harmonic, Nordstrom, Teespring

Yearly Gross Profit goal of 250K exceeded by 102K year 1 and on track for over 400K year 2
12 Completed Master Service Staffing agreements - in charge of all aspects of negotiations and execution
Responsible for partnership on future growth, proper invoicing, and talent experience for current clients
Responsible for building out target client and contact list - focused on companies looking to add candidates in design and engineering
Partner with internal recruiters (6 design recruiters + 5 Technical Recruiters) to execute for our clients with checkin’s and 1:1 mentoring to help our clients land top direct hire, contract to hire, or full time resource
Listen and provide creative solutions for clients talent scaling and growth by using all of product offerings to find best partner solutions - sold all 4 product offerings ( Payroll Transfer, Direct Hire, Contract, Contract to hire.)
Attend networking events to build the Cypress name in greater Seattle, Portland and Bay area + create networking opportunities
Create streamlined process for contract negotiations to support new clients in the startup phase
Manage talent throughout the life of the contract (12 + at any given time) checking in to ensure they are not only meeting clients needs but that the job is one they enjoy. Happiness on both ends is critical for client success and company reputation
Develop marketing resources to create awareness of product offerings and Cypress brand in new target markets

Enterprise Account Director @ Aquent, Portland + Seattle - February 2016 - August 2018

Clients: adidas Group, Amazon, Alaska Airlines, Columbia Sportswear, Expedia, Under Armour, MapMyFitness

Responsible for managing and growing client relationships with local outdoor/sportswear companies in Portland, OR added Amazon (relocated to Seattle - September 2017)
Increased business from Q1’17 $6000 Gross Profit across 4 accounts to over $200,000 gross profit in Q4’17
Managed HR issues and partnered with hiring managers to resolve and coach
Managed onboarding, reviews, PO approvals, badge access for 30 plus active onsite contractors with client partners
Partnered with management to create account strategy to maximize current talent pool and client needs with team resources
Created local partnership with City of Portland design community - WeMakePDX, adidas makers lab, Design Week Portland, Prosper Portland
Added Global focus to account director role - creating strategy for marketing, digital, and studios to support Amazon’s project, contingent staffing, direct hire and studio needs across the brand and subsidiaries
Created simple target marketing campaigns to bring awareness to our brand and services
Selling Aquent’s company offerings and managing client expectations and internal delivery team to execute projects sold
Increased Amazon talent 214% first quarter supporting - focused on the 14 leadership principles to coach talent and managers in landing healthy candidate options - reducing turnover and increasing productivity ultimately reducing cost and creating a great experience for all. Became go to partner for the Allegis on site team.

Technical Manager + Vendor Partner - Papa Murphy’s, Vancouver WA - February 2015 - February 2016

Ensured vendor, client, and resource alignment to deliver on target store openings
Worked with key company stakeholders- Construction/Planning, Real Estate, Marketing + Design, Accounting teams to ensure all aspects of technology were involved and within timeline in new markets
Forecasted spend on technology and reported to senior leadership on cost savings plans during critical transition of IPO launch
Partnered with Deloitte Digital and Franchise owners to create new online buying experience
Created new onboarding process and best practice for in store use of technology - employee happiness and adoption was the main focus
Hosted technology happy hours for store owners to learn more about transitions with payments and processing

Manager + Account Executive - Enterprise Rental Car - Portland/Vancouver WA - March 2012 - January 2015

Managed daily operations of largest local fleet, including fleet logistics with sister brands National and Alamo
Managed Sales Trainees, front desk agents, service agents, and drivers
Created a sales culture by driving revenue growth with fun role plays and activities with weekly and daily competitions
Mentored sales team for management test based on all aspects of business from revenue growth, risk management and culture
Focused on reduced spend and increased profits with safe driving and responsibility courses - also a fun way to partner with the local Airport Law enforcement to get behind the scenes at Portland International Airport
Managed a fast paced culture with many shift changes and roles while creating a culture of performance and community
Developed hotel and partner marketing with local business to drive awareness to all of the offerings Enterprise Holdings was capable of supporting, creating content to drive business in new and unique ways
Held many roles starting as a management trainee (First MT to be promoted under 6 months in the state of Oregon), working into management of sales and support team, moving to an Account Executive role in the car sales division (focused on creating business + content amongst local banks and credit unions)

Education

Portland State University, Portland, OR

B.S. Communication - Minor Business - Completed 2010

Master’s Certificate Real Estate Development - Completed 2011

Student Athlete - Division 1 Women's Soccer - Captain 2010 Season
Big Sky Representative - Student Athlete Advisory Committee| 2006-2010
New Student Orientation Leader - 2008-2010

Outside of Work: